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Garmin Tech Support?

 
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Team Hooligan
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Joined: 22 Dec 2002

Posts: 94

PostPosted: Mon Feb 13, 2006 1:26 pm    Post subject: Garmin Tech Support? Reply with quote

Anyone have any experience with Garmin Tech Support? My 76CS was working fine one day, and the next it won't turn on. The only way it will turn on is if you remove and re-install the batteries each time. Also the map page will not load. It starts to load but then doesn't ever finish.

Frustrating!! Twisted Evil
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Marsha and Silent Bob
Past MnGCA President


Joined: 02 Sep 2003

Posts: 6261

PostPosted: Mon Feb 13, 2006 1:34 pm    Post subject: Reply with quote

http://www.garmin.com/support/download_details.jsp?id=1233

Their firmware upgrades offer fixes for many map hangups. Dunno if it will help your situation though.
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Moe the Sleaze
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Joined: 10 Jan 2003

Posts: 1146

PostPosted: Mon Feb 13, 2006 1:35 pm    Post subject: Reply with quote

I've never had the need to use them but the majority of things I've read on the gc.com forums have been very favorable.

You might want to try doing a master reset of the unit. Just don't ask me how it is done! Searching the gc.com forums might have the answer.
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Moe the Sleaze
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PostPosted: Mon Feb 13, 2006 1:39 pm    Post subject: Reply with quote

""Hold ENTR and PAGE while powering up to master reset the unit."
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Team Hooligan
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Joined: 22 Dec 2002

Posts: 94

PostPosted: Mon Feb 13, 2006 1:49 pm    Post subject: Reply with quote

Thanks Moe, I'll try that when I get home. I tried the firmware update last night but made no difference.

TH
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Arcticabn
Past MnGCA Board


Joined: 30 Nov 2003

Posts: 1846

PostPosted: Mon Feb 13, 2006 1:55 pm    Post subject: Reply with quote

All of my experience with Tech Spt has been very positive.

Even their sales support was great. I wanted to buy some new software and the sales agent told me not to waste my money. When asked why he told me that they would be releasing new software in 3 months and that I should wait until then and save the cash.
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Team Hooligan
Geocacher


Joined: 22 Dec 2002

Posts: 94

PostPosted: Mon Feb 13, 2006 2:17 pm    Post subject: Reply with quote

I now know why he is called the Geo Stud! My GPS is working like new again. It does reset everything, my Odometer now reads 0.00. Maps seem to be in place and I downloaded all waypoints to my computer before the big reset. So I believe I'm back in business.

My only question now is why did I call SB on Saturday when I needed my GPS. Next time I'll know there is only one person to call!!! Moe Moe Moe!

TH
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Marsha and Silent Bob
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PostPosted: Mon Feb 13, 2006 2:21 pm    Post subject: Reply with quote

Moe didn't spend all weekend out caching. "I'm owned, my wife says I have to stay in and clean out the basement."

GCPWNT!
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Team Hooligan
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Joined: 22 Dec 2002

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PostPosted: Mon Feb 13, 2006 2:23 pm    Post subject: Reply with quote

Well that is what you get for having a wife...err I mean basement! Happy Cleaning.
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Moe the Sleaze
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PostPosted: Mon Feb 13, 2006 7:50 pm    Post subject: Reply with quote

Marsha and Silent Bob wrote:
Moe didn't spend all weekend out caching. "I'm owned, my wife says I have to stay in and clean out the basement."


Yup, and I still have the same wife after 26 years. May you do as well! Laughing

And she did let me out long enough to find 19 caches.
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towlebooth
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Joined: 26 Nov 2002

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PostPosted: Tue Feb 14, 2006 12:20 pm    Post subject: Reply with quote

How quick is Garmin's turn-around on repairs? I dropped my gps on the hardwood floor while it was connected to it's USB. Everything is fine except that now the USB connection no longer works. I need it for MOGA. Should I chance it or try and load half the country's maps via the serial connection?
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Marsha and Silent Bob
Past MnGCA President


Joined: 02 Sep 2003

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PostPosted: Tue Feb 14, 2006 12:23 pm    Post subject: Reply with quote

Well it's not like you cache any other time of the year! It *should* be back in time for MOGA although you might want to check with them to make certain.

Wasn't the reason you went w/the 76CS because of how long it took to download your tracks from the setup of Punch Out last year? Wink
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Moe the Sleaze
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PostPosted: Tue Feb 14, 2006 12:58 pm    Post subject: Reply with quote

towlebooth wrote:
How quick is Garmin's turn-around on repairs? I dropped my gps on the hardwood floor while it was connected to it's USB. Everything is fine except that now the USB connection no longer works. I need it for MOGA. Should I chance it or try and load half the country's maps via the serial connection?


I've read a lot of posts on the gc.com forums saying they were back in business in under two weeks. I think Garmin sends you back a different refurbished unit rather than your original.
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RubberToes
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Joined: 13 Feb 2005

Posts: 222

PostPosted: Tue Feb 14, 2006 3:36 pm    Post subject: Reply with quote

towlebooth wrote:
How quick is Garmin's turn-around on repairs?


I had mine back in about a week. And yes, I did get a refurbished unit instead of my old one. They moved all my waypoints over even though I specified it wasn't necessary.

If your unit is still under warranty, and it needs work, get it done now. I didn't want to part with mine, so I kept making do, ran past the warranty date, then had to pony up something like $160 for the fix.
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